Last updated: August 12, 2026
This Cancellation & Refund Policy explains how cancellations, changes, and refunds are handled for bookings made through theibnb.com (the “Platform”), operated by The IBNB. It should be read together with our Terms and Conditions.
1. Listing-Level Cancellation Policies
Each property listed on the Platform has its own cancellation policy, set by the Host and displayed on the listing page before you book. Cancellation policies typically range from flexible (full refund if cancelled a set number of days before check-in) to strict (limited or no refund close to check-in). Please read the specific cancellation policy shown on the listing before completing your booking, as it will govern your reservation.
2. How to Cancel a Booking
Guests can request to cancel a reservation from their account dashboard or by contacting the Host directly through the Platform’s messaging tools. Any refund due will be calculated according to the cancellation policy that applied to your booking at the time it was made.
3. Refund Processing
Approved refunds are issued to the original payment method used at booking. Refunds are typically processed within 5-10 business days, though actual arrival times depend on your bank or card provider. Service fees may be non-refundable except where a booking is cancelled due to Host error, a Host cancellation, or as otherwise required by law.
4. Host-Initiated Cancellations
If a Host cancels a confirmed booking, the Guest will receive a full refund of amounts paid for that reservation. Repeated cancellations by a Host may result in penalties, suspension, or removal from the Platform.
5. Extenuating Circumstances
In limited circumstances beyond a Guest’s or Host’s control, such as serious illness, natural disaster, or government travel restrictions affecting the booked stay, The IBNB may, at its discretion, allow cancellation outside of the standard listing policy. Supporting documentation may be requested.
6. Disputes
If a Host and Guest disagree about a cancellation or refund, either party may contact our support team, who will review the booking details and applicable policy to help reach a resolution.
7. Changes to This Policy
We may update this Cancellation & Refund Policy from time to time. We will post the revised version on this page with an updated “Last updated” date. Changes will not affect bookings already confirmed under a previous version of this policy.
8. Contact Us
If you have questions about a cancellation or refund, please contact us at info@theibnb.com.