Last updated: August 12, 2026
The IBNB (“The IBNB”, “we”, “us”, or “our”) operates theibnb.com, an online marketplace that connects property owners and managers (“Hosts”) with travelers (“Guests”) for short and long-term stays. This Privacy Policy explains what information we collect, how we use and share it, and the choices available to you when you use our website and services (together, the “Platform”).
1. Information We Collect
Account and profile information. When you register, we collect your name, email address, phone number, password, profile photo, and any other details you choose to add to your profile.
Listing and booking information. If you list a property with us, we collect details about the property, its location, photos, pricing, and availability. If you book a stay, we collect reservation dates, guest counts, and any messages exchanged between Hosts and Guests.
Payment information. Payments made through the Platform are processed by third-party payment providers. We do not store full payment card numbers or bank account details on our servers; we only retain limited transaction records (such as amount, date, and status) needed for invoicing and customer support.
Identity verification. To help keep the community safe, we may ask Hosts or Guests to confirm their identity using government-issued identification. Verification is typically performed through a third-party verification provider, and we retain only the confirmation result, not copies of your ID, unless required by law.
Communications. We collect the content of messages sent through our messaging tools, as well as support requests, reviews, and feedback you submit.
Automatically collected information. Like most websites, we automatically collect certain technical information when you use the Platform, including your IP address, browser type, device identifiers, pages viewed, referring URLs, and approximate location derived from your IP address.
Cookies. We use cookies and similar technologies to operate the Platform, remember your preferences, and understand how the Platform is used. See our Cookie Policy for details.
2. How We Use Your Information
- Create and maintain your account, and connect Hosts with Guests
- Process bookings, payments, invoices, and cancellations
- Provide customer support and respond to inquiries
- Verify identity and help prevent fraud, abuse, or policy violations
- Send booking confirmations, receipts, and service-related notifications
- Improve, personalize, and market our Platform, where permitted
- Comply with legal obligations and enforce our Terms and Conditions
3. How We Share Your Information
Between Hosts and Guests. To complete a booking, we share the information necessary for the stay to take place, such as name, contact details, and reservation details, between the relevant Host and Guest.
Service providers. We share information with payment processors, identity verification providers, hosting and IT providers, and customer support tools that help us operate the Platform, under confidentiality and data protection obligations.
Legal and safety reasons. We may disclose information when required by law, to enforce our policies, or to protect the rights, property, or safety of The IBNB, our users, or the public.
Business transfers. If The IBNB is involved in a merger, acquisition, or sale of assets, information may be transferred as part of that transaction, subject to this Privacy Policy.
We do not sell your personal information to third parties.
4. Data Retention
We keep personal information for as long as your account is active or as needed to provide our services, comply with legal obligations, resolve disputes, and enforce our agreements. When information is no longer needed, we delete or anonymize it.
5. Your Rights and Choices
Depending on where you live, you may have the right to access, correct, delete, or export your personal information, and to object to or restrict certain processing. You can update most account information directly from your profile settings, or contact us using the details below to make a request.
6. Data Security
We use administrative, technical, and physical safeguards designed to protect your information. However, no method of transmission or storage is completely secure, and we cannot guarantee absolute security.
7. Children’s Privacy
The Platform is not directed to children under 18, and we do not knowingly collect personal information from children. If you believe a child has provided us with personal information, please contact us so we can remove it.
8. International Data Transfers
Because Hosts, Guests, and our service providers may be located in different countries, your information may be transferred to and processed in countries other than your own, which may have different data protection laws.
9. Changes to This Policy
We may update this Privacy Policy from time to time. We will post the revised version on this page with an updated “Last updated” date, and where changes are significant, we will provide additional notice.
10. Contact Us
If you have questions about this Privacy Policy or how we handle your information, please contact us at info@theibnb.com.